U4555E

HPE startup DL38x(P) SVC for Proliant Server DL38x

Overview:

HPE Installation and Startup of HPE ProLiant servers provides for the installation of your new HPE ProLiant server and eligible operating system. This service will assist you in bringing your new HPE ProLiant server and operating system into operation in a timely and professional manner.

Features:

Products Covered By This Hewlett Packard Enterprise Support Offer

ProLiant DL380 Gen10
ProLiant DL380 Gen9
ProLiant DL380 Gen9 with OV
ProLiant DL380p Gen8
ProLiant DL380p Gen8 with IC
ProLiant DL385 Gen10
ProLiant DL385p Gen8
OEM ProLiant DL380 Gen10
OEM ProLiant DL380 Gen9

Specifications:

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Specifications
Product Code	U4555E
Service feature highlights
Service feature highlights, header	Service planning
	Service deployment
	Installation verification tests (IVT)
	Customer orientation session
Service features
Service features, header	Service planning
	Service deployment
	Installation verification tests (IVT)
	Customer orientation session
Service features	An HP service specialist will confirm with the Customer that the prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges.
	The deployment activities will include:
	Hardware
	Installation of the server: unpacking the server, inspecting it for damage, and installing it according to the product specifications (if the server is part of a rack system, it will be inserted into the rack)
	Installation of hardware options: system hardware options purchased with the system will be installed at the same time
	Physical connection of the product to a LAN or WAN, as appropriate
	Setup and configuration of a single print queue and one locally connected printer that is supported by the installed operating system
	Consolidation of all packaging material and notification to the Customer that the materials are ready for removal
	Software
	Installation of HP Systems Insight Manager
	For Microsoft Windows:
	Installation of the operating system and the appropriate network protocols, as required
	Creation of a Windows Server account with up to ten user accounts
	Creation and setup of one Windows Server file share on a local disk
	For Novell NetWare:
	Installation of the operating system and the appropriate network protocols, as required
	Creation of a single-layer NDS structure
	Configuration of ten Novell NetWare clients
	Configuration of an additional server into an existing Novell NetWare NDS structure
	For Linux Server operating systems*:
	Installation of the operating system and the appropriate network protocols, as required of the operating system and the appropriate network protocols, as required
	Installation of HP drivers, as applicable
	Creation of a Linux server account with up to ten user accounts
	The supported Linux distributions are: Red Hat, SUSE, Caldera, TurboLinux, Mandrake, Debian, and Conectiva.
	HP will run the appropriate installation verification tests required for this service, such as power-on self-tests (POSTs) specific to the product being installed, verification of product operation, and verification that the current device software and firmware are loaded.
	Upon completion of the deployment activities, the HP service specialist will provide an orientation session, up to one hour, on the product and/or technology, to include information on basic hardware product usage and hardware features.
Service limitation
Service limitations, header	Excluded from this service are activities such as, but not limited to, the following:
Service limitations	Service deployment on hardware not covered by an HP warranty or HP support agreement
	Service deployment on hardware covered by a third-party maintenance contract
	Planning, design, implementation, or assessment of the Customer's overall SAN or fabric architecture
	Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software
	Services required due to causes external to the HP-maintained hardware or software
	Environmental compliance or site preparation
	External cabling
	Application integration or integration of third-party products or peripherals not included with the system
	Assembly of external storage devices
	Assembly of racks or other computer room site preparation
	Software training, troubleshooting, repair, tuning, or customization
	Any services not clearly specified in this document
Service eligibility
Service eligibility	The Customer must meet the following prerequisites for the delivery of this service:
	Have a new HP ProLiant Server and a supported version of either Microsoft, Linux, or Novell operating system and valid licenses
	Have no earlier version of the operating system installed on the new HP ProLiant Server for which this service is to be applied
	Have all cabling and network connections installed and functional
Customer responsibilities
Customer responsibilities	The Customer will:
Customer responsibility	Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
	Coordinate service deployment on third-party-maintained products (if applicable) with HP
	Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HP in facilitating the delivery of this service
	Ensure that all service prerequisites as identified under ''Service eligibility'' are met
	Ensure availability of all hardware, firmware, and software that the HP service specialist will need in order to deliver this service
	Allow HP full and unrestricted access to all locations where the service is to be performed
	Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
	Be responsible for all data backup and restore operations
General provisions
General provisions/other exclusions	HP reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
	HP reserves the right to reprice this service is the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
	HP's ability to deliver this service is dependent upon the Customer's full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP.